| How would you assess Staff Service Behavior? | | | | |
| How would you rank Silk Line Ticketing System at Terminal? | | | | |
| How would you rank Cleaning at Silk Line Terminal? | | | | |
| How would you evaluate Silk Line facilities at Terminal? | | | | |
| How would you evaluate Hospitality of Hostess during Journey? | | | | |
| How would you rank Driving of Driver during Journey? | | | | |
| How would you grade your overall travel experience with Silk Line? | | | | |
| How did you learn about Silk Line? | | | | |
